GENERAL TERMS & CONDITIONS

  • All prices on our site includes swedish tax/VAT (25%).
  • You must be at least 18 years or have parental consent to buy from us.
  • After ordering you will get an e-mail with confirmation. Check that the order is correct, otherwise contact us at info@riotlab.se.
  • The delivery time to Germany is 2-5 days from that day you´ve placed the order.
  • You will get a notification when you can pick up your order at your local post office.


SHIPPING & DELIVERY

Delivery
Your order will be delivered with DHL - Deutsche Post. The delivery time to Germany is 2-5 days from that day you´ve placed the order.
If the package will fit in your letter/mail box then it will be delivered directly to you. If the package is bigger that your letter/mail box, it will be delivered to your nearest post/service office and you will get a notification when it´s ready for pick up.

Shipping & Fees
Shipping from Riotlab is 4,50 EURO.
If you order for a minimum of 150 EURO the shipping is free. 
 

PAYMENT


You can make your payment with KLARNA (Rechnung, Ratenkauf, Lastschrift, SOFORT Überweisung und Kreditkarte.), or with your PayPal-account

RETURNS & EXCHANGES

If you're not satisfied with your order or if the product is damage you have to notify us within 14 days and you can return it to us within 30 days. To return something, it has to be in unused condition in it's original packaging. If the item/garment is used we do not accept the return. 
You are responsible that the return comes back to us in the same condition as you got it, an you pay for the shipping back to us. 

If you want to change size, You will have to pay shipping to us and we pay the shipping back to you.
If you like to return your product for any other reason, you have to pay for the delivery to us.
If the product is damage or have some kind of production failure, then we pay for your return to us.

When we have recieved your return we will process your refund within 5 businessdays, and will be returned to the same account you payed with, for safety reasons.

Returns may not be sent in cash on delivery.

Examples of non-approved returns are garments/products with animal hairs, that smells of parfume or smoke, that's been used etc.

OTHER


Personal data

Under the Data Protection Act, we ask you to agree that we treat information about you. 
All personal information you provide to us or that we obtain will be handled by Riotlab acting as a data controller. The personal information you provide to us, so as address, name, social security number,email address and phone number may be used to secure the delivery to you, the credit check, to provide offers and information about our product range to you. 

The information you provide is only available to Riotlab. 
You are entitled to see the information hold about you. You always have the right to request that we delete or correct the information held about you. 

By accepting our terms you agree to the above.


We reserve the right to refuse orders. 

We report all fraud attempts.